Introduction to Successful Telephone Sales Skills

Face-to-face meetings are a great way to get up close and personal with your customers to build a relationship and make a sale.

However, they can be time-consuming and expensive, and this is where the phone comes into its own.

You’ll have magic at your fingertips! You’ll be able to make 15 calls per hour and still get to discuss their problems, priorities and possible solutions. And maybe while still wearing your Popeye pyjamas too!

Selling over the phone does mean you lose that biggest component of communication, body language, but you’ll still be able to inject your personality and provide a personal touch in their buying process.

Being more ‘human’ and likeable enables you to build a stronger bond making people more likely to buy or get you a face-to-to face appointment.

Is This Course for Me?

This Telephone Sales Skills course is ideal for anyone new to telesales, or professionals who want to refresh their skills or other roles such as customer support staff.

Course Contents Include

  • Introduction to Telephone Sales
  • The Sales Process and Sales Cycle
  • Advantages and limitations
  • Understanding the fear factor
  • Maximising productivity
  • SMART Goals
  • Developing a script
  • Call planning
  • Dealing with gatekeepers
  • Voice mail etiquette
  • Inbound calls

Learning Outcomes

Participants will have the knowledge and skills to effectively handle inbound and outbound calls to increase profits and promote your product or service

What Happens On The Day?

  • Your one day course will commence at 9.30am and close at 4.30pm
  • Coffee will be served from 9.00am
  • You’ll receive all the learning materials you need.
  • You’ll receive a Post Training Action Plan to record personal action-oriented notes to help you apply your learning in the real world.

The world hates changes, yet it is the only thing that has brought progress.

Charles Kettering (1876–1958) US automobile engineer.

He developed the electric starter in 1912 and went on to discover tetraethyl lead as an antiknock agent and to define the octane rating of fuels.

Contact Us

If you would like more information about our courses then book a meeting with one of our professional consultants. All you need to do is fill out the contact form on the left and one of our team will be in touch with you shortly. The more information you can provide the better we will be able to assist you with your query.



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