Introduction to People Management Skills
The role of a front line manager, supervisor, or team leader is to manage day-to-day tasks ensuring work is completed on time to meet, or exceed their goals or targets. However, it can be far easier said than done, and while duties may vary slightly, it will usually involve leading their team, prioritizing and organising, responding to issues that may arise, keeping their staff motivated and engaged.

Central to success is building good relationships with each team member. It’s important to spend time getting to know them, building trust, listening to their concerns and ideas and providing a platform for them to be their best.

Is This Course for Me?

This course is suitable for front line managers, supervisors and team leaders who will enjoy the practical exercises. It’s also for new and aspiring managers and leaders to help them get up to speed in no time so they get results and create a successful career.

Course Contents Include

  • Managing and motivating people 
  • Enhancing engagement
  • Organising people
  • Team building
  • Delegating
  • Managing performance
  • Managing change
  • Managing conflict
  • Handling people problems

Learning Outcomes

  • What leaders do, leadership styles  and what makes a good leader
  • You’ll learn tips on motivating, organising and delegating
  • You’ll learn the factors that contribute to team effectiveness and how should team performance be assessed
  • You’ll learn how to handle people problems including negative behaviour, absenteeism and poor timekeeping
  • You’ll learn about the selection interview – content, preparation and interview techniques
  • You’ll learn approaches to rewarding people, reviewing pay and managing without a reward system

What Happens On The Day?

  • Your one day course will commence at 9.30am and close at 4.30pm.
  • Coffee will be served from 9.00am
  • You’ll receive all the learning materials you need
  • You’ll receive a Post Training Action Plan to record personal action-oriented notes to help you apply your learning in the real world.

The world hates changes, yet it is the only thing that has brought progress.

Charles Kettering (1876–1958) US automobile engineer.

He developed the electric starter in 1912 and went on to discover tetraethyl lead as an antiknock agent and to define the octane rating of fuels.

Contact Us

If you would like more information about our courses then book a meeting with one of our professional consultants. All you need to do is fill out the contact form on the left and one of our team will be in touch with you shortly. The more information you can provide the better we will be able to assist you with your query.



Conflict Management Skills

Influencing and Persuasion Skills

Upskill Group
Privacy Policy
Terms & Conditions

Upskill Group. All rights reserved

Designed by Zendo Marketing