About Assertive Communication Skills

Assertiveness is about communicating your wants and needs clearly
and confidently, in a way that is neither aggressive nor passive. Sounds easy, however, sometimes it’s difficult to be assertive at work. We might have ‘blocks to being assertive such as ‘I don’t want to upset anyone’ or ‘If I say no people will take it personally’ or ‘I will fit in to keep everyone else happy’. This course will help you overcome challenges such as these to help you i. Avoid conflict and work easily with others ii. Reduce anxiety and stress iii. Improve problem solving skills. It’s also an important skill in social situations too, assertive people can communicate their point without upsetting others or becoming upset to maintain and improve good relationships.

Is This Course for Me?

Assertiveness training is good for everyone and especially for those who are too passive and those who are too aggressive.

Course Contents Include

  • Understanding assertive behaviours.
  • Identify the four basic communication styles: assertive, aggressive, passive aggressive and passive.
  • Identify why assertive behaviour is sometimes difficult.
  • How to apply techniques and models to assert yourself in a wide range of situations.

Learning Outcomes

  • Avoid conflict and work easily with others
  • Increased self-confidence to feel good about yourself
  • Improved leadership style
  • Lower anxiety and stress
  • Take responsibilty for ourselves
  • Increased ability to negotiate ‘win-win’ solutions.

What Happens On The Day?

  • Your one day course will commence at 9.30am and close at 4.30pm
  • Coffee will be served from 9.00am
  • You’ll receive all the learning materials you need.
  • You’ll receive a Post Training Action Plan to record personal action-oriented notes to help you apply your learning in the real world.

Post Course

  • ‘Make-It-Stick’ – learners will receive a bespoke A4 sheet to help retain, and apply more of their course – let’s make it stick!
  • 90-day post-course support – a little support can make a big difference. 

The world hates changes, yet it is the only thing that has brought progress.

Charles Kettering (1876–1958) US automobile engineer.

He developed the electric starter in 1912 and went on to discover tetraethyl lead as an antiknock agent and to define the octane rating of fuels.

Contact Us

If you would like more information about our courses then book a meeting with one of our professional consultants. All you need to do is fill out the contact form on the left and one of our team will be in touch with you shortly. The more information you can provide the better we will be able to assist you with your query.



Upskill Group
Privacy Policy
Terms & Conditions

Upskill Group. All rights reserved

Designed by Zendo Marketing